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Once documented, the request will be submitted into the enhancement review system, the identification number will be provided to the submitter, and the support case will be closed. When we receive a product enhancement request, the Support Engineer will work to define and clearly document the request. If you are interested in submitting product enhancement requests, you can do so by creating a case with support. Quest’s recommendation is to retain a local
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Fee-based service available on selected products.ġCertain software released prior to Novemmay not be available for download.Support Engineers will provide known workaround solutions and fixes.This includes uninterrupted access to technical support via phone, online and chat.Annual software maintenance contract must be renewed.Continuing Support is not guaranteed on every product:
#ERWIN DATA MODELER DOWNLOAD UPGRADE#
If you are unable to upgrade or migrate your product prior to its end-of-life, we offer a Continuing Support service to provide you with one year of limited support beyond your software's end-of-life or end-of-support date.
Support will be provided to assist with upgrading to a supported version.Release is not available for download from the Support Portal 1.No new patches or fixes will be created for this release.Includes release or versions that are retired or discontinued.Release or version is available for download from the Support Portal 1.
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We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our solutions. Fixes to older versions are at our discretion. It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. The Product Support Life Cycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal. Storage Performance and Utilization Management.Information Archiving & Storage Management.Hybrid Active Directory Security and Governance.Starling Identity Analytics & Risk Intelligence.One Identity Safeguard for Privileged Passwords.